Maranta Technical Services provides service solutions for small companies.

There was a time when it could be considered reasonable to expect someone skilled in the graphic arts to also be able to be self-supporting with respect to servicing his or her own workstation, installing software and troubleshooting any problems that arose.

However, in today's field, these systems have become much more complex and keeping abreast of all the advancements becomes a full-time job in itself. This means that a graphic artist can not only be unable to quickly diagnose a problem, but may even in many cases make an existing problem worse as they try to find the cause. We end up with a situation where artists are wasting valuable design time in a futile attempt to find what may actually be a simple problem for a trained support technician. More and more, companies are required to hire a dedicated Information Technology expert who can be relied upon to keep all systems running well.

However, in order to properly justify the cost of a full-time in-house tech, one needs to have an installation with at least 50 workstations. In the Macintosh™ environment, it is not unusual for a single technician to have the responsibility of 100 or more systems. In smaller companies with fewer workstations, a dedicated technician is an expense that cannot be justified since the technical requirements for such companies is usually only for a few days per month.

Maranta Technical Services provides the perfect solution by allowing these smaller companies to have access to top-level service and support without incurring the expense of a full-time Information Technologist.